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Case Study 4:
Process Re-engineering & Regulatory Compliance
The Client:
Leading Healthcare Technology Company with national presence and tens of thousands of large and small business customers
The Challenge:
To handle growth, new products, compliance, and reporting requirements, the client needed to reengineer and improve their business and financial processes and systems. The client needed to also improve their compliance capabilities.
The Solution:
The HBS Consulting engagement team used its business and technical expertise to analyze and develop optimized processes and systems for a series of projects. Lead multi-disciplinary project teams to do the following:
- Develop a through understanding of the client’s current and future requirements
- Analyze client’s current business and financial processes, systems, and reporting methodologies
- Create a detailed requirements document that also captured the “As Is” business process, people, and systems state
- Evaluate business and financial reports and develop methods for achieving optimization, automation, and process change
- Analyze client’s current and future regulatory compliance requirements
- Assist and advise in the development of processes, systems, and tools to increase compliance capabilities
- Develop a set of recommendations (process, organization, people, systems) and an action plan for meeting the client’s objectives |
The Benefits:
Working collaboratively with the client on a series of key projects, the HBS team was able to provide the client with several benefits including:
- Requirements and “As Is” state documents that allowed client to more accurately specify requirements for various systems, applications, and processes.
- “To Be” process, people, and systems models that delivered blueprint and roadmap that enabled more focused changes and investments to achieve desired and optimized state
- Process and architecture recommendations that enabled significant enhancement of compliance capabilities
- Training of various business groups on new streamlined and optimized processes and procedures
Client was able to make business process changes and deploy new systems that enabled organizational agility, scalability, regulatory compliance, cost savings, and operational efficiencies. Client was able to utilize new optimized and streamlined processes and systems to achieve business growth and higher customer satisfaction by more quickly and accurately developing and delivering customized products to customers. The client was also able to achieve these high value benefits in record time and realize a high ROI.
Case Study 1 - Case Study 2 - Case Study 3
Case Study 4 - Case Study 5 - Case Study 6
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